We have repaired our CDN.

The service will be back online at 4:30 PM AEST.

We sincerely apologise for the disruption this has caused. We understand how important reliability is, and we are taking additional steps to prevent this from happening again.

Measures being implemented:

Improved administrative access and control over servers

Scheduled and publicly communicated update windows (specific times and days)

Enhanced monitoring and alerting systems

Improved rollback and recovery procedures

We are aware that a recent Windows Update previously caused unexpected downtime. As part of our long-term reliability improvements, we are actively working on transitioning away from Windows-based infrastructure to reduce the risk of similar incidents in the future.

Thank you for your patience and continued support.

We are aware that servers hosted on Syd02 require a restart. To address this, we are planning a full system reboot, which will result in additional downtime.

Users of XD's Cloud have already been notified via email regarding the available compensation.

We will provide further updates once the reboot is complete and services are fully restored. Thank you for your understanding and patience.

We have identified the root cause of the recent issue related to Windows Update.

Most systems have now been restored and are back online. However, a small number of services are still experiencing downtime. Our team is actively working to bring the remaining services back to full operation as quickly as possible.

We will continue to provide updates as progress is made. Thank you for your patience and understanding.

Syd02 is online!

Syd02 is down!